Terms of Service
These terms set out how primavita.id works, what you may do with the information here, and where responsibility sits when you order natural supplements for men from our Seminyak address.
Before you read on
These terms govern the use of primavita.id, operated by PrimaVita, Jl. Sunset Road No. 9, Seminyak, Kuta, Badung, Bali, 80361, Indonesia. By using the site you accept these terms. If you do not accept them, please do not use the site.
The site is an information resource about natural supplements for men — vitamins and minerals for men, energy and endurance supplements, and healthy lifestyle products — and it also gives you a way to reach us and arrange an order. Reading the pages does not create a customer relationship; an order becomes binding only when it is confirmed under the order terms below.
What you may do here
The site provides information about natural supplements, vitamins, and minerals, and allows you to contact us and arrange orders. You may read, print, and share the content for personal, non-commercial use — for example, taking a page to your own doctor, or sending an ingredient list to a friend who is comparing men's vitamin supplements.
You may not copy the content for commercial purposes, scrape the site at scale, mirror its pages, or interfere with its normal operation. That includes automated requests that place unreasonable load on the server, attempts to reach sections of the site that are not published to visitors, and any use of our text or photography inside another shop, catalogue, or re-seller listing.
If you have a question about how the information here applies to you, write to us before ordering rather than after. We can explain what a product page covers, what the manufacturer lists, and how an order is handled from Seminyak.
- Read, print and share pages for personal use
- Quote a short excerpt with a link to the source page
- Use the contact details to ask about an order
- Republishing our text or images to sell product
- Automated copying of the catalogue at scale
- Anything that disrupts access for other visitors
How we describe what we offer
We describe products as accurately as the information provided by manufacturers allows, including ingredient panels and dosages per capsule. Where a label lists an amount, we reproduce that amount; where a manufacturer does not publish a figure, we do not invent one.
Product formulations and packaging may change without notice. If a label in your hands differs from a page on this site, the label supplied with the product is the version that applies, and you are welcome to ask us to confirm the current panel before ordering.
Nothing on this site is medical advice, and none of the products are intended to diagnose, treat, cure, or prevent any disease. Consult a qualified doctor before use if you take medication or have a diagnosed condition. If you are comparing natural capsules for strength and vitality or energy and endurance supplements, treat the manufacturing detail and the ingredient amounts as the starting point of the comparison, and bring your own circumstances into it with a professional who knows them.
Every product page lists the ingredients and the amount per capsule exactly as the manufacturer supplies them, so you can read the panel the same way you would read the printed box.
We do not publish clinical results, test outcomes, or promises about how a product will affect you. Our pages describe format, content, and intended daily use only.
If you take prescribed medicine, are being treated for a condition, or are unsure about a dosage, speak to your doctor first and bring the ingredient list along.
How an order moves from enquiry to handover
Orders are confirmed after we verify stock and receive payment. This website does not process online card payments — payment happens by bank transfer or, where available, in cash when the parcel arrives. Local pickup at our Seminyak address is arranged in advance, so please wait for our confirmation before travelling.
Cancelling, and what we can take back
You may cancel an order before it is dispatched. Once dispatched, delivery is handled by the courier, and returns are accepted only for damaged or incorrectly supplied items.
When something arrives damaged or is not what you ordered, report it with the batch number and a photograph of the item as received. The batch number is printed on the packaging, so keeping the parcel and its label intact until you have checked it makes the enquiry easier to resolve.
For hygiene reasons, opened supplement products cannot be returned. This applies to sealed jars, blister packs, and sachets alike — once the packaging is opened, we cannot place the item back into stock, regardless of how much remains.
Keep the courier bag, the inner packaging, and the batch number together until you have checked the parcel. It is the fastest way to settle a damaged or incorrect delivery.
Return enquiries · [email protected]Who owns what on this site
The text, page structure, and branding on this site belong to PrimaVita unless stated otherwise. Product names and ingredient information may belong to their respective manufacturers and appear here so that you can identify what is being described.
You may quote short excerpts with a link to the source page — in a review, a forum reply, or a message to a friend who is researching men's health support. Any other reproduction requires our written permission, including republishing a full page, reproducing our photography, or building a catalogue that draws on our descriptions.
Requests for permission are read during working hours, Monday to Friday, 09:00–18:00. Tell us which page or image you want to use, where it will appear, and whether the use is commercial; that is usually enough for us to answer in one reply.
The same rules apply to the photography on this site. Our images show the compound, the materials we work with, and the light of the place; reusing them without permission is outside the personal-use allowance described above.
Ask for written permissionWhat we are responsible for
The site is provided on an "as is" basis. To the extent permitted by Indonesian law, PrimaVita is not liable for indirect or consequential losses arising from use of the site or from reliance on its content — for example, a decision to buy a supplement based on general information here rather than on personal medical advice.
Nothing in these terms limits liability that cannot be excluded by law, including liability for death or personal injury caused by negligence. Where a product arrives damaged or is not what you ordered, the returns section above describes the practical route: report it with the batch number and a photograph and we will work through the enquiry with you.
We keep the site available as reliably as we can, but we do not promise uninterrupted access. Pages may be corrected, rewritten, or withdrawn when an ingredient panel changes or when a supplier updates a label, and a page you saved earlier may no longer reflect the current version.
Which law applies, and how these terms change
These terms are governed by the laws of the Republic of Indonesia, and disputes fall under the jurisdiction of the courts of Bali. If a question about an order or about the information on this site cannot be settled between us, that is where it would be heard.
We may update these terms; the current version always appears on this page, with the month and year of the last revision shown above. Continued use of the site after an update means you accept the revised terms. If you disagree with a change, the practical option is to stop using the site and settle any open order under the version that applied when you ordered.
Questions about these terms can be sent to [email protected], or raised by phone during working hours. For anything related to a specific order, include the items and the delivery area so we can check the relevant record first.
For how we handle personal data, see the Privacy Policy.
Questions visitors ask about these terms
Is the information here medical advice?
No. The site describes products, their ingredients, and their intended daily use. It is not medical advice, and we cannot tell you whether a supplement suits your own circumstances. If you take medication, have a diagnosed condition, or are unsure about a dosage, speak to a qualified doctor first and bring the ingredient list with you.
Can I pay by card on this website?
No — this website does not process online card payments. Orders are settled by bank transfer for deliveries, by cash on delivery in selected areas of Bali, or in person when you collect from our Seminyak address. We confirm the order and the amount before anything is dispatched.
Why can an opened supplement not be returned?
For hygiene and storage reasons. Once a jar, blister pack, or sachet has been opened, we cannot place it back into stock or pass it to another customer. Damaged or incorrectly supplied items are the exception — report those with the batch number and a photograph, and keep the packaging intact until the enquiry is settled.
Can an ingredient panel change after I order?
Manufacturers can adjust formulations and packaging, and we update a page when we are told about a change. The label supplied with the product you receive is the version that applies to that item. If you want the current panel confirmed before ordering, write to [email protected] and we will check what is on the shelf.
If a question is not answered here, the fastest route is a short message with the product name and your delivery area. We read enquiries during working hours, Monday to Friday, 09:00–18:00.