PrimaVita PrimaVita Supplements & daily vitality
What we collect form, email, phone
Who we share with courier, bank
How long we keep it as needed
Your requests [email protected]
Policy · PrimaVita

Privacy Policy

This policy explains how PrimaVita collects and handles personal data submitted through primavita.id. It applies to information you provide through the contact form, by email, or by phone.

Email [email protected] Call +62 361 731 7872
Late-afternoon light across the counter and white tile wall at the PrimaVita office in Seminyak
Last reviewed September 2026 Operated by PrimaVita, Bali
Inside this policy

What this document covers, section by section

Every heading below is a jump target. Read what you need, or walk the whole document from top to bottom.

01 Information We Collect 02 How We Use Your Information 03 Sharing With Third Parties 04 Retention 05 Your Rights 06 Cookies and Site Data
What you send us

Information We Collect

form, email, phone

We collect the details you submit voluntarily: your name, email address, phone number, and the content of your message. If you contact us about an order, we also hold the delivery address and payment confirmation details you provide.

Nothing on this site asks for identity documents, financial account numbers, or health records, and you should not send them through the contact form. When you write to us about natural supplements for men, vitamins and minerals for men, or energy and endurance supplements, keep the message to what we need to answer you — the product category, the format, and the question itself.

We do not ask for
  • Identity documents or scans of any kind
  • Bank or card account numbers sent by message
  • Medical or health records of any kind
Why we hold it

How We Use Your Information

reply, deliver, record

We use your details to answer your enquiry, arrange delivery or pickup in Seminyak, and keep a record of the correspondence. If you ask us to suggest a direction among men's vitamin supplements, we use only what you tell us in that message — the format you prefer and the routine you already keep.

We do not use your information for automated profiling, and we do not sell it to third parties. Where healthy lifestyle products are involved, the message you send stays between you and the person replying to it.

Answering you Reading your message and writing back with a straight reply.
Sending an order Passing your address to the courier for delivery or pickup.
Keeping a record Holding the thread so a later question does not start from zero.
Who else sees it

Sharing With Third Parties

courier, bank, supplier

We share delivery details with the courier or logistics provider handling your order, and payment confirmation details with our bank when verifying a transfer. We do not share your information for marketing purposes.

Where a supplier needs to handle a warranty or product concern, we share only the minimum required, such as the batch number and order date. If you write to us about natural capsules for strength and vitality or other popular products for men, the supplier never receives your full message — only what is needed to look at the item itself.

Courier or logistics
Name, delivery address, phone number for the delivery window.
Our bank
Payment confirmation details, used only to verify a transfer.
Product supplier
Batch number and order date only, for a warranty or product concern.
How long we keep it

Retention

enquiries, orders

We keep enquiry records for as long as needed to answer them and to maintain a reasonable history of customer communication. Order records are retained for the period required for accounting and tax purposes in Indonesia.

When information is no longer needed, we delete it or remove the details that identify you. That means an old enquiry may stay as a record of a question asked, without your name, email, or phone number attached to it.

What you can ask

Your Rights

ask, correct, delete

You may ask what personal data we hold about you, request a correction, or ask us to delete it, unless we are required to keep it for legal or accounting reasons. To make a request, email [email protected] with enough detail for us to locate your record — the name and address you used, and roughly when you wrote to us.

We confirm receipt and respond within a reasonable period. If a request concerns an order that is still within its accounting retention window, we will tell you what we can remove now and what has to stay until that period ends.

Make a request by email Monday to Friday, 09:00–18:00
Email [email protected]
Cookies on this site

Cookies and Site Data

browser settings

The site uses cookies and similar technologies as described in our Cookie Policy. These support basic site functions and help us understand which pages visitors use.

You can control cookies through your browser settings. Disabling them may affect how parts of the site work — for example, a form may not remember what you already typed if the page reloads.

Read the Cookie Policy
Late-afternoon shadow of a leaf across the limestone corridor wall at the PrimaVita compound
Security and contact

We take reasonable technical and organisational measures to protect the information you send us. No method of transmission over the internet is fully secure, so please avoid sending sensitive personal data through the contact form.

September 2026 · PrimaVita, Bali

Questions about your data

Answers to the privacy questions we receive most

Short, practical answers. Longer detail sits in the sections above.

What do you need before you can answer a request?

Your name, the email address or phone number you used, and roughly when you contacted us. That is enough for us to find the record without asking you to send anything sensitive. If the request concerns an order, add the order date so we can locate it faster.

Do you keep the messages after an enquiry closes?

For a while, yes — enough to keep a reasonable history of customer communication and to answer a follow-up question without starting over. Once that record is no longer needed, we delete it or strip out the details that identify you.

Is my information used to build a profile of me?

No. We do not run automated profiling on the details you send, and we do not sell them to third parties. If you ask about men's health support, a supplement for daily energy, or men's vitamin supplements, the reply is written by a person reading your message.

Can I write to you by post instead?

Yes. Write to PrimaVita, Jl. Sunset Road No. 9, Seminyak, Kuta, Badung, Bali, 80361, Indonesia. Please keep the envelope ordinary — do not send identity documents or payment details by post, and do not send sensitive personal data through the contact form either.

Quiet desk surface with a closed notebook and plain cup inside the PrimaVita office
Where to reach us

Privacy questions, requests, and where this policy is kept

Any privacy question or request goes to [email protected], by phone, or to the Seminyak address below.

Written requests
Postal PrimaVita, Jl. Sunset Road No. 9, Seminyak, Kuta, Badung, Bali, 80361, Indonesia
Email [email protected]
Phone +62 361 731 7872
Hours Monday to Friday, 09:00–18:00
Related documents

This policy sits alongside the other documents that describe how primavita.id works. Reading them together gives you the full picture of what the site does with your data and what you agree to when you use it.

What sits beside this policy

PrimaVita is an informational resource about natural supplements for men, vitamins and minerals for men, and healthy lifestyle products. The pages below are where most visitors go next after reading this document.

PrimaVita · primavita.id Policy last updated September 2026